Instagram and WhatsApp Business in one inbox for your team. Every conversation becomes a lead you follow up to sign-up, with automations, AI drafts and scheduled posts on Instagram and TikTok.
You connect your center’s accounts through the official Meta and TikTok APIs. This is what GymGym does on each one.
Direct messages and comments in the inbox, and your posts in the calendar.
You need a professional Instagram account.
Through Meta’s official API: conversations in the inbox and Meta-approved templates for reminders and campaigns.
Meta bills WhatsApp messages directly to your business.
Video scheduling and metrics for every post.
TikTok does not allow direct messages through its API in Europe: TikTok messages are still answered in its app.
Instagram direct messages and comments and WhatsApp conversations arrive together, in real time. Everyone sees what is theirs and nobody answers twice.
Connect the company’s main account and, if you want, an Instagram, WhatsApp or TikTok sub-account per facility. Each center sees its conversations and what you route to it from the main account.
Whoever writes for the first time becomes a lead with its source channel. You move it through the pipeline and, when they join, you turn it into a member with a sign-up request or a quick sign-up link. The source is recorded in “Acquisition and churn”.
You choose what triggers them and what happens next. They respect your quiet hours and a maximum number of messages per person.
Someone writes a word and gets your reply, with the link you choose.
“TIMETABLE”Reply with the timetable and sign-up link
Whoever comments on a post gets a private message with the details.
Comments “INFO” on a reelPrivate message with prices
Every contact’s first message gets a greeting and the questions to get to know them.
First messageGreeting and two questions
If a lead stops replying, you write again or alert your team.
No reply in 2 daysReminder or team alert
The day before the trial class, a WhatsApp reminder with the time.
Trial tomorrow at 7 pmReminder template
A WhatsApp template for members who have not come for weeks, if they agreed to receive promotions.
21 days without comingTemplate with consent
Send Meta-approved templates to a group of contacts who gave their consent: members of an activity, leads who have not joined yet or people who have not come for a while.
The AI prepares the reply with your center’s information and your team reviews it before sending.
Plan the week in a calendar: photo, carousel, reel or story on Instagram and video on TikTok. GymGym posts them at the chosen time and tells you if something fails.
The figures that matter for acquisition, in the same panel as your sign-ups.
You pay the package to GymGym and, if you use WhatsApp, the messages to Meta. No middlemen, no mark-up.
29€/month excl. VAT, per company
An extra package added to your GymGym.
Your center decides which data it processes and GymGym processes it on its behalf, with a data processing addendum for this module.
Instagram, Facebook, WhatsApp and TikTok are trademarks of their respective owners. GymGym uses their official APIs and is not affiliated with Meta or TikTok.
If yours is not here, ask us in the demo.
Ask usIf you already use the WhatsApp Business app, you can try to connect that same number and keep using the app on your phone, as long as Meta allows it for your number and country. If not, you connect a new number. We check it with you before starting.
The package costs €29/month excl. VAT per company and is added to your GymGym. Meta bills WhatsApp messages directly to your business at its rates; replying on Instagram has no Meta cost.
See pricingA professional Instagram account, a Meta business portfolio for WhatsApp (we guide you if you do not have one) and, to post on TikTok, the center’s TikTok account. Only administrators can connect accounts.
TikTok does not allow direct messages through its API in Europe. With TikTok you can schedule videos and see their metrics; messages are still answered in its app.
Not by default: it prepares a draft and your team reviews it before sending. You can turn on the automatic mode for frequent questions, with hours and limits; those replies are labelled as automatic and the conversation goes to a person when needed.
Yes. You connect the company’s main account and, if you want, Instagram, WhatsApp or TikTok sub-accounts per facility. Each center sees its conversations and what you route to it from the main account.
Only to people who agreed to receive them, with Meta-approved templates and the option to opt out by replying STOP. Purchased lists and cold messages are not allowed.
When you disconnect, we delete the access to that account. Conversations are kept for your center’s retention period (12 months by default) and anyone can ask for their data to be deleted.
Data deletion (Spanish)We show you the inbox, the leads and the automations with your center’s case.
